Cooking outside the box

Password

Please make your password a memorable one, ideally containing a mixture of letters and numbers.

Confirm password

Please make sure you enter the same password.

Email address

We need this to email you your account details.

Information

We need to take your card details to set up your account.

We do not take money from your card until AFTER delivery.

Issue number

This issue number is found next to the expiry date on your card.

If you do not have an issue number on your card, please enter the start date as well as the expiry date.

Start date

We require an expiry date for all cards. Please enter a start date only if applicable.

Security number

The last three digits of the long number printed on the signature strip, found on the back of your card.

First delivery date

This date is your next available delivery day. If you’d like the item to arrive another week, just select a date from the drop down menu. We deliver to certain areas on certain days as this reduces food miles and carbon emissions.

Frequency

You can set all items to come at a frequency that suits you – either as a one-off or weekly, fortnightly or up to every 8 weeks. This way you don’t have to worry about remembering to re-order items that you know you’ll always want, leave it all to us – we’ll deliver according to your frequencies leaving you time to do more exciting or important things!

You can always change your frequencies after you’ve set them up, just go to your ‘my deliveries’ page any time you fancy a change, but do bear in mind your order deadlines. Because we order everything in especially for you, we need some notice if you’d like to cancel or amend your order. Your deadlines are stated clearly on your ‘My Account’ page.

Passed deadline

An order cannot be amended once your deadline has passed, as we order and make everything specially for you. This means your food is fantastically fresh, but we need time to get it ready for you.