The best organic food delivered free to your door every week.
Welcome to our help section, if you've got a question, this is the place to find the answer! Even if you don't have a question, it's well worth a read - there are lots of interesting titbits of info about us and the service we offer...
tells you about setting up an account through our website
explains how and why our deliveries work the way they do
contains answers to some general FAQs about our service
gives you the low-down on managing your orders and deliveries through our website
guides you if there is something wrong with your delivery
helps with questions about recycling, our sourcing policies, and the difference between us and other retailers.
our friendly Customer Services team are here ready to help. Just give us a call on 08452 62 63 64 or see our full contact details here
Enter your postcode below to find out when we are in your area.
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Please make your password a memorable one, ideally containing a mixture of letters and numbers.
Please make sure you enter the same password.
We need this to email you your account details.
We need to take your card details to set up your account.
We do not take money from your card until AFTER delivery.
This issue number is found next to the expiry date on your card.
If you do not have an issue number on your card, please enter the start date as well as the expiry date.
We require an expiry date for all cards. Please enter a start date only if applicable.
The last three digits of the long number printed on the signature strip, found on the back of your card.
This date is your next available delivery day. If you’d like the item to arrive another week, just select a date from the drop down menu. We deliver to certain areas on certain days as this reduces food miles and carbon emissions.
You can set all items to come at a frequency that suits you – either as a one-off or weekly, fortnightly or up to every 8 weeks. This way you don’t have to worry about remembering to re-order items that you know you’ll always want, leave it all to us – we’ll deliver according to your frequencies leaving you time to do more exciting or important things!
You can always change your frequencies after you’ve set them up, just go to your ‘my deliveries’ page any time you fancy a change, but do bear in mind your order deadlines. Because we order everything in especially for you, we need some notice if you’d like to cancel or amend your order. Your deadlines are stated clearly on your ‘My Account’ page.
An order cannot be amended once your deadline has passed, as we order and make everything specially for you. This means your food is fantastically fresh, but we need time to get it ready for you.
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